Returns & Exchanges

At Catalyst Pet, we want you to be completely satisfied with your fashion-forward pet accessories and apparel. If your purchase isn't a perfect fit, we offer easy returns and exchanges within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and handled efficiently.

3

Pack Your Items

Place the unworn items with original tags attached into their original packaging to protect the high-quality fabrics during transit.

4

Ship and Refund

Drop your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing